Frequently Asked Questions
Everything you need to know about shopping with Windsor.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that clearance items and intimate apparel are final sale.
Do you offer international shipping?
Yes, Windsor ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer support team.